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Working Paper Details

Title Business Communication for Multicultural Workforce in a Globalized World
Authors Banikanta Mishra &Mahmud Rahman
Type Working Paper
Publication Date 17-Nov-2012
Year 2012
Abstract In this paper, we present a novel model of intercultural-communication (IC hereafter) and show that firms would strategically choose a level of integration within the organization, such that, given the resultant increase in “internal friction” within employees and decrease in “external friction” between customers and employees, the cost of such frictions would be minimum.
The paper is organized as follows. Section-I introduces the concept. Section-II gives a brief overview of literature on intercultural communication. Section-III delineates the existing theoretical frameworks on intercultural communication. Section-IV presents our model and its implications. Section-V concludes the paper.
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